THINGS TO KNOW:

1.  OUR FAMILY'S INSURANCE HAS CHANGED - WHAT DO I DO NOW?

Whether insurance has changed due to a new job, a change in plan or policy number by your employer OR any other reason, please update us as soon as you can by completing the  form at the link below.

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2.  DOES SAFARI ACCEPT THE CANADA DENTAL CARE PLAN?

The Canada Dental Care Plan (CDCP) is accepted at Safari for CONSULTATIONS AND TREATMENT ONLY.  You must have received the benefit card for your child(ren) before coming into the office for your appointment.  The CDCP has their own fee guide that they cover which is not  cover 100% of Safari's fees.  Regardless of coverage level, there will be a balance that you will be responsible for at the end of the appointment.

For ALL APPOINTMENTS the CDCP requires that an estimate is sent.  Once we have received your child's CDCP card information, we will send an estimate to the CDCP and then send you an email with what your balance will be after the plan has been applied.  This is only an estimate as there may be changes on the day of the appointment if there are x-rays added or the treatment changes for any reason.

For all patients on the CDCP a credit card must be put on file in order for us to accept the plan.  Please see our Financial policy below in question 3.

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3.   DOES SAFARI DIRECT BILL TO INSURANCE? OUR FINANCIAL POLICY
We direct bill most private and group insurance plans in Canada however in order to do so we do require a credit card to be put on file to secure the account.  If after the insurance pays there is a balance, we will notify you prior to charging the card we have on file so you have the option of paying by a different method.  If your insurance does not cover 100% of the services rendered and co-payments are required, or if your insurance company does not allow assignment, we require that these balances are paid at the time of the appointment.  
If you have any questions or concerns about what your insurance plan will cover for this appointment, please contact your insurance provider prior to your appointment and ask them for a general breakdown of your dental plan. Once you obtain this information, please feel free to bring it with you to your appointment so that we may place a copy in your child's file for future reference.
 

4.  WHAT OTHER GOVERNMENT PROGRAMS DOES SAFFARI ACCEPT?

Healthy Smiles Ontario (HSO) and ODSP insurance is NOT accepted at our offices.

Non-Insured Health Benefits Program (NIHB) claims cannot be sent electronically or directly billed by Safari.  We will print the forms for you that are required for reimbursement.  Payment is required at the end of the appointment.

4.  IS SAFARI A DENTAL SPECIALISTS OFFICE?
Yes! We are part of a branch of dentistry that deals only with children. We have special training and additional education that make us more qualified to work with kids than any other dental professionals may be.
PLEASE NOTE: AS A PEDIATRIC DENTAL SPECIALIST OFFICE SAFARI CHILDREN'S DENTISTRY CHARGES THE FEES IN THE ONTARIO DENTAL ASSOCIATIONS SUGGESTED FEES IN THE  PEDIATRIC DENAL SPECIALIST FEE GUIDE FOR ALL SERVICES.  PLEASE CALL YOUR INSURANCE PROVIDER IF YOU ARE UNSURE OF YOUR COVERAGE AS YOU ARE RESPONSIBLE FOR ANY DIFFERENCES ON THE DAY OF THE APPOINTMENT.
 

5. WHAT IS THE CANCELLATION POLICY?
WE DO REQUIRE 2 BUSINESS DAYS NOTICE FOR ANY APPOINTMENT CHANGES AND CANCELLATIONS TO AVOID A CHARGE.  
Your appointments require careful preparation and planning.  The time is reserved especially for you.

If we can be of any help or service to you, please do not hesitate to contact us by phone at 905-331-3031 or send an email to info@mysafaridentist.com.

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